Hubsessed Office Hours: Unified Revenue View

CYA systems instead of success systems

Chris Carolan · Thursday, October 15, 2026

Here's how it goes inside a company when the systems are so unmanageable that people don't get paid for work everybody involved would agree they should be paid for. It's easier to just give it away. We'll talk to the boss, maybe you do a testimonial now, and then that person leaves or the relationship changes and all of that verbal stuff goes out the window, because there's a layer of system that everybody points to. This is where you start to build CYA systems instead of success systems, and then expect everybody to care about each other. If you've ever given something away because billing for it was too hard to untangle, this clip is for you.