Hubsessed Office Hours: HubSpot Super Admin

Sit in the pocket, or take their hand

George B. Thomas · Friday, October 16, 2026

You've built a stage for people who haven't done anything yet. Now what happens to them? With Chris's Audience as the starting line before the Lead stage, two things have to be true, and both depend on the human and the process in the platform. Thing one: you know when to just sit in the pocket and wait. Thing two: you know when to grab their hand, walk with them, and communicate in a way that helps them get to the next step. Not all of them are just one scenario. Those are the two scenarios you have to be able to pay attention to. Most organizations will be very uncomfortable with sit in the pocket and wait. But it has to be something that exists. You get two questions to test your own process against. Which of the two does your process have today, and which one is missing? October sessions are free; all you need is a free Hubsessed subscription. Replay clip from Hubsessed Office Hours: HubSpot Super Admin. Chris Carolan and I hosted as equals. Clip page: https://www.hubsessed.io/clips/hsa-2026-10-16-two-things-have-to-be-true