Hubsessed Office Hours: AI-Native · Every clip

Don't turn AI off. Write a policy per client.

Trisha Merriam · Monday, October 19, 2026

What do you do when a client is worried about their data and AI? I have a client where the admin "jumped the gun" and turned on that setting, and now they can't really use Breeze (HubSpot's built-in AI) for anything. I'd avoid turning that stuff off if you can, because then you have nothing. What I've done on other data-sharing agreements: tell the client you're sharing their data with third parties (you already share it with HubSpot, for example), give them the chance to say no, and then set "a policy for that client, what data you can put inside the portal in the first place." You get a way to say yes to AI and still honor what a client is comfortable with. Does each of your clients have a data policy yet? Replay clip from Hubsessed Office Hours: AI-Native. Nico and I hosted. Clip page: https://www.hubsessed.io/clips/ain-2026-10-19-dont-turn-ai-off-write-a-policy-per-client