Hubsessed Office Hours: HubSpot Super Admin · Every clip

Cut big-portal documentation down

Casey Hawkins · Friday, November 6, 2026

What do you do when your documentation is accurate but too long and too complicated for the people who need it? That was my question for George on Friday. The portal is big and complicated, and I was struggling to bring the documentation down to what matters. My plan was to let AI write a lot of it, have my team fill the gaps, then read through it and rewrite it myself. Honestly, I didn't know what to do. George's move is to go back to the AI with the feedback, tell it "don't make anything up," and ask it to "simplify the complex" and "be succinct." Where someone needs more detail, it links to a knowledge article and to the actual tool in HubSpot. His read: that may give you "the version that the team looks at and goes, this is dope." You get a way to shrink documentation without losing the detail, because the detail moves behind a link. Where is your documentation too long for the person reading it? Office Hours are free through November. All you need is a free Hubsessed subscription. Replay clip from Hubsessed Office Hours: HubSpot Super Admin. George and I hosted. Clip page: https://www.hubsessed.io/clips/hsa-2026-11-06-bring-documentation-for-a-big-portal-down-to-what-matters