Hubsessed Office Hours: HubSpot Super Admin

No best practice should dehumanize the process

Chris Carolan · Friday, October 16, 2026

Are the stages and the counts in your reports turning people into numbers? There is no best practice that makes sense where you're dehumanizing the process. Lead flow and the demand waterfall only work if you dehumanize the process to bring in people you don't know and call them a lead, because then they need to move through the qualified stages one after the next. I get it. There are a bunch of folks with KPIs all over the place: how many did we get, how many made it to each qualified stage, does this one fit. I challenge the system here, not the people running it. You get a reason to look at your own stage names and reports and ask whether they're counting people or counting stages. Which report in your portal counts stages more than it counts people? October sessions are free; all you need is a free Hubsessed subscription. Replay clip from Hubsessed Office Hours: HubSpot Super Admin. George B. Thomas and I hosted as equals. Clip page: https://www.hubsessed.io/clips/hsa-2026-10-16-no-best-practice-should-dehumanize-the-process